Wins Games Privacy Policy — Our Commitment to Protecting Your Data

Wins Games collects only the information that is necessary. No unnecessary data is requested or collected. A breakdown of each data type is provided below.

In addition to the information you provide during registration, Wins Games automatically collects certain technical data — such as your device type, operating system, browser version, and IP address. This information is used to maintain security and detect suspicious activity.

Wins Games uses the information it collects solely for specific, legitimate purposes. Each purpose is clearly outlined below.

• Account Management: To manage registration, verify logins, and ensure account security.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Support Services: To resolve your issues quickly and maintain a history of support interactions.
• Fraud prevention: To detect suspicious activity and comply with our AML policy to prevent money laundering.
• Service Improvement: To analyse usage patterns and improve the overall user experience.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Promotional Communications: To inform you of new offers and updates, with your permission (with opt-out option).

Your information is never used for any purpose beyond what is listed here. If we ever need to use your data for a new purpose, you will be informed and your consent will be obtained beforehand.

Wins Games does not retain your data any longer than necessary. That said, certain information must be kept for a defined period to meet legal obligations.

• Account Information: For as long as your account remains active. Up to 5 years after closure where required by law.
• Transaction records: 5 years from the date of the last transaction (in accordance with anti-money laundering laws).
• Betting History: Retained for up to 3 years after account closure for dispute resolution purposes.
• Support Contact: 2 years from the date of last contact.
• Technical logs: 90 days (for security verification).

Once the retention period expires, data is automatically deleted or anonymised in a way that can no longer be linked to you. All stored data is kept on Wins Games's own secure servers and is not transferred outside Bangladesh.

Wins Games does not sell your personal data or share it with third parties for advertising purposes. In a limited number of cases, data may be shared — always within the bounds of the law.

• Payment provider: bKash, Nagad, and Rocket receive only the minimum information required to complete transactions. Each of these providers operates under its own privacy policy.
• Identity verification service: Relevant information may be shared with authorised providers for KYC verification purposes.
• Law Enforcement: We may be required to disclose information to regulatory authorities under court orders or legal obligations.
• Technology partner: Certain technical service providers (such as cloud hosting) may process limited data. They are bound by a data privacy agreement with Wins Games.

Should we ever need to share your data with any party not listed above, we will obtain your explicit consent beforehand. Under no circumstances is your data ever sold.

Wins Games uses cookies and similar technologies on its website and app to improve your experience and ensure the platform functions properly.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and bet slip settings.
• Analytics Cookies: To understand how the platform is used — this data is analyzed in aggregated and anonymized form.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features to stop working correctly. Wins Games does not use third-party advertising trackers — your browsing data is never sent to advertising networks.

As a Wins Games member, you have several rights regarding your personal data. To exercise these rights, please contact our support team.

To exercise these rights support@winsgames.netEmail us at. Responses are typically provided within 30 days.

Wins Games services are available to users aged 18 and above only. We do not knowingly collect personal information from anyone under the age of 18.

If a parent or guardian discovers that their child has created an account on Wins Games, please support@winsgames.netContact us at. Your account and all associated data will be promptly deleted.

Wins Games verifies age at the point of registration and may request additional proof of identity in cases of doubt. This is not merely a compliance requirement — we are genuinely committed to protecting minors.

Wins Games may update this privacy policy from time to time. For any significant changes, members will be notified via email or in-app notification at least 14 days in advance.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. If you do not agree with the new terms, you may request that your account be closed.

For any privacy-related questions, complaints, or requests, please contact us through the following:

• Email: support@winsgames.net (include "Privacy" in the subject line)
• Live Chat: Available 24/7 on the Wins Games website and app
• Response Time: Typically within 7 business days; urgent matters within 48 hours

Wins Games respects the privacy of every member. Each request is handled with equal care and attention. We are always committed to keeping your information safe.

Many people have some hesitation about sharing personal information on an online betting platform — and that's completely understandable. Wins Games recognizes that concern. That's why this privacy policy isn't just a document we keep on file — it's at the core of everything we do.

When you register with Wins Games, you provide your name, phone number, and National ID details. We treat this information with the utmost sensitivity. For a Bangladeshi member, protecting this data means more than just cybersecurity — it means safeguarding their identity, their financial security, and their family's privacy.

Wins Games uses SSL 256-bit encryption — the same standard used by the world's largest banks. But beyond technical safeguards, we operate by a simple principle: data we never collect cannot be stolen. That is why we only gather information that is strictly necessary.

Wins Games takes a different approach when it comes to payment information. Your full bKash or Nagad number is never stored in our main database — once a transaction is complete, only the last few digits are retained for verification purposes. This means that even in the event of a data breach, the risk of financial harm is significantly reduced.

Wins Games follows a minimal-use policy when it comes to cookies. Tracking cookies from advertising networks have been removed entirely. The technical cookies in use exist solely to keep the platform running properly — not to build a profile of your browsing habits.

The right to erasure is a genuine, functioning process at Wins Games. When a member closes their account and requests deletion of their data, everything beyond what is legally required to be retained is permanently removed. A confirmation email is sent once the process is complete. This isn't just a promise — it's a verifiable procedure.

Every Wins Games employee undergoes regular data protection training. From the support team to the technical staff, everyone knows exactly which data they are and are not authorized to access. Accidentally sharing any data is a disciplinary offence — this is explicitly stated in every employee's contract.

One final point worth making: a privacy policy is a long-term commitment. Wins Games has upheld this commitment for six years — with no major data breaches in that time. That is something we take pride in, and we are firmly committed to maintaining that record.