Whether it's payments, bonuses, betting rules, withdrawals, or referrals — find the answers you need in the Q&A below. If you can't find what you're looking for, reach out to support.
The most frequently asked topics on Wins Games are laid out below.
Everything you need to know about deposits and withdrawals via bKash, Nagad, and Rocket — minimum amounts, processing times, and fees.
Terms and conditions for the welcome bonus, cashback, and referral offers. How to use your bonus balance and how wagering is calculated.
What happens to your bet if a match is cancelled, where to follow live scores, and everything you need to know about betting market rules.
How quickly winnings are paid out, which payment methods are available, and what verification process applies to large wins.
How much you earn per referral, how to share your link, and when and how referral bonuses are paid out.
How to contact the Wins Games support team, expected response times, and what kind of help is available through each channel.
These are the questions Wins Games members ask most often. Every answer has been updated to reflect current policies as of 2026.
Bet settlement times on Wins Games depend on the type of event. For most Sports Betting markets, after the match ends Within 5 to 15 minutes Once the result is confirmed, your winnings are credited directly to your Wins Games balance.
For live bets, settlement happens as soon as the match ends — usually within 5 minutes. However, for longer matches like cricket where the official scorecard takes time to be confirmed, settlement can take up to 30 minutes.
Once the funds appear in your account balance Withdrawal Request You can. Withdrawals to bKash or Nagad are typically processed within 10–30 minutes. Requests made after midnight are processed the following morning.
If a bet takes unusually long to settle, check the "Betting History" section of your account — you can see the current status of any bet there. If something seems wrong, contact support.
If a match on Wins Games is cancelled or abandoned mid-way, how bets are settled depends on how much of the match was completed.
Fully Cancelled Matches: If a match is cancelled before it starts, all bets are refunded in full — no deductions. Funds are typically returned to your balance within 24 hours.
Abandoned Matches: Under international rules, if a sufficient portion of a match has been completed (for example, more than 50% of the designated overs in cricket), the result is determined using the DLS method and bets are settled accordingly. If no result can be determined, all bets are refunded.
Postponed matches: If there's a chance the match will be rescheduled, your bet stays active for up to 48 hours. If the match still hasn't taken place after that, the bet is cancelled and your stake is refunded.
If you have a question about the settlement of a specific bet Terms & Conditions Visit the page or contact support.
Wagering (or rollover) at Wins Games refers to the total bet amount you need to complete before your bonus balance becomes eligible for withdrawal.
Let's walk through an example: You deposited ৳1,000 and received ৳1,500 as a 150% bonus. The wagering requirement for that ৳1,500 is 15x. So the calculation is: 1,500 × 15 = ৳22,500. Once you've placed a total of ৳22,500 in bets, your bonus balance will be eligible for withdrawal.
A few things to keep in mind when working through your wagering requirement:
If you're unsure about the terms of a specific bonus Bonus Page Check it out or ask support.
With the Wins Games referral program, you earn a reward for every successful referral. Here's how to claim your referral bonus:
Reward amount: For each successful referral, you can typically earn a bonus of ৳300–৳500 (depending on the current offer). Your friend will also receive an extra welcome bonus.
To withdraw your bonus: The referral bonus also carries a 5x wagering requirement. This means if you receive a ৳500 bonus, you'll need to place ৳2,500 in bets before you can withdraw. If multiple referrals are made from the same account across different devices, our system will automatically flag this — claiming referral bonuses through multiple accounts belonging to the same person is strictly prohibited.
Live scores and real-time match updates are available directly within the Wins Games platform — no need to visit any external site.
On the website: From the main menu, select "Live Betting" or "Match Odds" section. There you'll find real-time scores, over or half-time updates, and odds changes for all ongoing events in one place.
On the mobile app: Tap the "Live" icon on the bottom navigation bar. Here you can see scorecards, live betting odds, and markets for all ongoing matches in one place. If push notifications are enabled on your app, you'll get automatic alerts at key moments — like a wicket falling or a goal being scored.
On selected matches Live video streaming is also available — look for a camera icon next to the match. Streaming is accessible as long as you have a balance in your account.
If the streaming or live score isn't loading, check your internet connection and refresh the page.
Wins Games supports Bangladesh's most widely used mobile banking methods:
How to Deposit: Log in to your account → Go to "Deposit" → Choose your preferred payment method → Enter the amount → Send to the designated Wins Games number → Enter the reference number. Deposits are confirmed within 5 minutes at most.
For withdrawals: Go to "Withdrawal" → enter your payment method and number → enter the amount → confirm. Funds typically arrive within 10–30 minutes.
If you run into any payment issues, contact support with your transaction ID and it will be resolved promptly.
Wins Games does not charge any withdrawal fees. However, your mobile banking provider (bKash, Nagad, or Rocket) may deduct their own transfer charges — this is outside Wins Games's control.
Withdrawal limits:
Before your first withdrawal: To verify your account, you'll need to submit a photo of your NID or passport. This is a one-time process and is typically completed within 24 hours. It's there to keep your account and funds secure.
VIP members enjoy significantly higher daily and monthly limits. On the VIP page View details.
Wins Games members ask a wide range of questions every day — from payment and bonus rules to betting policies and the referral program. This FAQ page brings all those answers together in one place, so you can resolve most issues on your own without having to contact support.
The questions here are drawn from what members ask most. The answers are kept as specific and practical as possible — with figures, steps, and examples to make things clear.
Wins Games supports Bangladesh's major mobile banking methods because we know that bKash, Nagad, and Rocket are the most accessible payment options for most of our members. You can deposit and withdraw directly from your phone — no need to deal with bank cards or bank transfers.
If you run into any issues with a deposit, the first thing to do is save the transaction reference number or take a screenshot. Contacting support with this information on hand will speed up the resolution significantly. As a general rule, if your deposit hasn't been credited within 30 minutes, reach out to support.
To get the most out of bonuses on Wins Games, there are a few key things to keep in mind. First, your bonus balance and real-money balance are kept separate — your real balance is generally used first. Second, try to place bets at higher odds to meet the wagering requirement — this gives you a better chance of clearing it with fewer bets. Third, make sure to use your bonus before it expires.
The referral program can be highly rewarding over time — bonuses keep coming in as each referred friend stays active. That said, to qualify for a referral bonus, your friend must complete a genuine registration and make their first deposit. Registration alone is not enough.
Live betting is one of the most popular features on Wins Games. Odds shift every moment during a match — tracking the game ball by ball gives you a better shot at finding value. That said, it's important to stay disciplined and avoid placing impulsive bets in the heat of the moment.
Many members get confused about match cancellation rules and end up frustrated. But Wins Games's policy is straightforward — if a match is cancelled, you get a full refund. Sometimes it takes a little time for the official result to be confirmed, so just wait — your funds won't be lost.
If you can't find the answer on this page, go ahead and support@winsgames.netEmail us at. Please include the subject of your query and the phone number linked to your account for a faster resolution.
If you can't find the answer in the FAQ, get in touch directly with the Wins Games Bangla support team — any time, any question.
Join Wins Games — complete registration in just 2 minutes and get a 150% welcome bonus on your first deposit.
Register for Free Already a member? Log in